Radium Care

Committed to transparency, trust and your privacy.

Radium Care PVT LTD values your privacy and the relationship that we share with you.

The Radium Care PVT LTD brand in INDIA (“Radium Care”, “we”, “us”, “our”) has a Privacy Policy, which explains the manner in which your personal information, including sensitive personal information, is collected, used, disclosed and protected. All Radium Care products in India have adhered to this Privacy Policy except where indicated to the contrary.

TABLE OF CONTENTS

• Personal information we process

• How we collect personal information

• How we use personal information

• How we share personal information

• How you control your personal information

• How we use cookies

• How we use personal information to advertise

• International transfers

• How we protect personal information

• How long we retain personal information

• How we treat children’s personal information

• Updates to our privacy policy

• How to contact us

PERSONAL INFORMATION WE PROCESS

The types of personal information that we may collect or process about you are as follows. What we learn about you as a particular individual will depend on the type of interaction with you.

• Contact details and personal information, including your name, address, email address, telephone number, and user name or social media profile.

• Devices identifiers, including details on your device including you MAC address, IP address, cookies, or other online identifiers.

• Your demographic details, e.g. your age, sex, ethnicity, gender.

• Physical attributes, e.g. your hair type and color, skin type, and eye color.

• Commercial information, including what products or services you have bought, returned or thought about, and your preferences on the products.

• Payment details, including how you want to pay and the details of your payment card (including payment card number, delivery address and billing address).

• Information related to online or network activity, including information about your use of our websites, mobile applications, digital properties, and advertisements.

• Information shared on the internet that can be used to determine your physical location (i.e. GPS position or rough device position).

• Audio content, like the audio recordings of customer service calls.

• Information that is professional or employment-related, e.g. professional licenses or certifications.

• Health and medical data, including skin care issues or diagnosis.

• User Content, such as communications, videos, pictures, surveys, and reviews.

• Conclusions made based on the information above.

HOW WE COLLECT PERSONAL INFORMATION

Radium Care PVT LTD may collect personal information:

Directly from You

We gather personal data directly when you give it to us willingly, when you are communicating with Radium Care PVT LTD. This could be due to the fact that you have signed up, made an order, subscribed a newsletter, a promotion, survey, customer support, or question via our websites, applications, or physical premises. The data might consist of your name, contact details, payment details, health or skincare preferences, and content of communication. By making this information available, we are able to make transactions, sell you something, or respond to your inquiries, customize your experience, and do what is required by law or regulation. You can always refuse to give some information, but by doing so, you might also not be able to access certain features or services.

From Friends or Family Members

In cases where friends, relatives, or other persons submit personal information on your behalf, we can obtain personal information about you. This normally happens when a person buys you a gift, refers you to our services, gives you tips on products to use, or gives you their contacts to deliver or to be promoted. The data obtained could be your name, address, email address or telephone number. We only use this information so that we can perform the reason why it was shared, which might be; filling a gift order, a referral, or calling you about a special request. When you post your information on our site, we assume that he/she who receives your information has your consent and abides by the relevant data protection regulations.

Through Websites, Emails, Cookies, Pixel Tags, and Similar Technologies

When you use our websites, mobile applications, emails, or other digital advertisements, we can automatically obtain some information with the help of cookies, pixel tags, web beacons, and so on. This will contain your IP address, the type of browser you are using, the information about the device you are using, the pages you have been visiting, the time you have spent on these pages, the links you have been clicking, and your response to our emails or advertisements. Such technologies assist us in comprehending how customers interact with our online platforms, enhance the functionality of the sites, personalize the content, measure the effectiveness of marketing campaigns, and provide relevant advertisements. Cookies can be turned off or turned on in your browsers or devices, however certain functions might not be able to perform when cookies are limited.

Through offline Technologies

By using personal data, we are able to gather personal information offline like by making purchases in actual retail stores, present in-store activities or events, calling customer support, or completing a paper survey. The data gathered can be purchase specifications, loyalty program data, contact information and as allowed by the law, audio or video recordings to provide security and quality assurance. This data assists us in giving you their individualized customer care, transacting inside the store, avoiding fraud, and developing your in-store experience. The offline data can also be integrated with the online information to promote an effective keeping of records and provision of uniform services within all the channels of Radium Care PVT LTD.

From Business Partners and Service Providers

We can get individual information through trusted business partners and service providers who help us to run our business. These could be payment processors, logistics companies, marketing agencies, analytics companies, customer service vendors and IT service vendors. The shared information can be contact information, transaction information, delivery information, or usage information. We do not cooperate with any partners who do not have the contractual obligation to ensure the protection of your information and utilize it in accordance with the legitimate goals. This information will enable us to satisfy orders, enhance services, provide marketing campaigns, accept payment, and run a business with high levels of efficiency and business ethics under the protection of data protection laws.

From Social Media Platforms

When you engage with Radium Care PVT LTD on any social media platforms or you decide to associate your social media accounts with our services, then we are likely to receive information that is available to us by the social media platforms. It can be your profile name, your username, profile image, email account, your interests or it can be your public interaction in the form of likes, comments or shares. What is shown to us is dependent on your privacy preferences and the policy of the platform. We utilize this information to communicate and connect with our users, answer queries, conduct promotions, and understand trends and customize the marketing content. The social media platforms are in charge of their own data practices, and we recommend you to see the privacy policies.

We may combine information collected from multiple sources.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• We process personal information to take orders, deliver products, fulfill subscriptions, recieve customer support, and to secure the proper operation of our services.These involve identity verification, payment processing, shipping and returns, as well as service response. One can also use the information to personalize product recommendations and enhance the delivery of services. In the absence of such data, we may not be able to carry out business transactions and deliver the goods and services demanded efficiently.

• We communicate with you using your information to respond to orders, account activity, service changes, inquiries and customer support requests.This can involve emails of confirmation, invoices, delivery, significant notices and answering questions or comments. You can communicate through email, phone, SMS, or any other digital medium so that you are able to have timely and relevant communication with regards to your relationship with us.

• Promotions, contests, surveys, loyalty programs, and events are all managed using personal information. This includes checking eligibility, registering participants, giving out rewards, receiving feedback, and analyzing participation trends. This data helps review participation, improve future campaigns, and make promotion processes fair and transparent.

• With your personal information, we can send marketing messages, promotional offers, and ads that are likely to interest you. This includes personalized content, product recommendations, and targeted advertising on digital platforms. The data can be evaluated to calculate the effectiveness of the campaign and optimize marketing efforts. You can also unsubscribe to the marketing communications at any time by using the unsubscribe options.

• We study user interaction to improve the functionality of the websites, performance of the apps and user experience. Browsing behavior and feedback, and other information are used to determine the trends, optimize content, correct usability problems and create new features. This makes our digital platforms effective, safe and customer driven.

• Analytics, forecasting, internal reporting, quality assurance, strategic planning are among the core business operations supported by personal data. It assists us in knowing the preferences of our customers, optimizing our operations, and relating with our vendors efficiently and make sound business decisions that lead to better performances and sustainability.

• We handle personal information in order to meet the relevant laws and regulations and legal procedures. This will involve record keeping, responding to legitimate requests, avoiding fraud, data security, and enforcement of our terms and policies. Our customers, employees, and business may also have their rights, safety, and property safeguarded using information.

• We audit data to guarantee accuracy, quality, and compliance of customer interaction, transactions, and communications. This involves the assessment of customer service performance, review of system logs and the effectiveness of business processes, campaigns and communications.

• Technical issues that affect our sites, applications, systems, or services are identified, diagnosed, and solved using information. This involves the performance of the monitoring systems, error troubleshooting, elimination of downtime, and the maintenance of reliable and secure operations to all the users.

HOW WE SHARE PERSONAL INFORMATION

Radium Care PVT LTD can disclose personal information to:

• Affiliates and subsidiaries.

• Service providers

Third parties who perform services on our behalf, including:

• Payment gateways

• Shipping partners

• IT and hosting providers

• Marketing and analytics services

• Advertising companies

• Regulatory or law enforcement.

• Corporate transaction parties.

• Other third parties at your permission.

Data in the form of text messages is not disclosed to third parties.

HOW YOU CONTROL YOUR PERSONAL INFORMATION

You may have rights to:

• You are entitled to access the personal information we have about you and you have a right to claim corrections in this information whenever it is incorrect or incomplete. You can also ask us to remove your personal data, either under the legal or the contractual requirements, or even provide a copy of your information in a portable format as required. Your privacy will be safeguarded by ensuring that your requests are verified and handled within the required time limits in line with existing data protection regulations.

• You have the right to refuse to get promotional emails, messages or other forms of marketing communication. It could be achieved with the help of the unsubscribe button in our messages or by addressing us directly. Although you might choose not to receive marketing messages, you still might get necessary services related messages like order confirmation messages, account updates, or even legal notices.

• The user can control or alter his or her cookie preferences via his or her browser settings, or via any cookie control tools found on our site. This gives you the opportunity to enable, disable or erase some types of cookies such as analytics or advertising cookies. By blocking cookies, you can also lose some functionality of the sites, and yet you can access the basic services.

• You can restrict or choose not to engage in targeted or interest-based advertising. This can be accomplished by using the advertising preference options on the platforms they are supported on, or by using your account or device settings to modify your preferences. Targeted advertisement is not removed when restricted, but can decrease personalization with your browsing or activity information.

You can request this by using our Privacy Request Portal.

HOW WE USE COOKIES

Visual navigation, content customization, and provide targeted advertising. Cookies serve the purpose of knowing how the users are using our site, they recall what you like and what you do not like and also enhance functionality of the entire site performance. One can also use them to study the traffic pattern, gauge the success of your marketing campaign, and give advertisements that are based on what you are interested in.

At any point, you can manage or control your preferences regarding cookies through your browser preferences or use of cookie management tools which are available on our site. A majority of the browsers will give you an opportunity to block, delete, or restrict some categories of cookies, though turning cookies off can have an impact on the functionality or availability of certain services and features. Your use of our site without changing your settings means that you will agree to the use of cookies under this policy.

HOW WE USE PERSONAL INFORMATION TO ADVERTISE

We might outsource third-party advertising services, analytics service, and marketing affiliates to assist in returning interest-based advertisements that are more in line with your preferences and your browsing pattern. These third parties could track information regarding your usage of our site and other digital platforms by using cookies, pixel tags and the like. This data can enable us to comprehend the interests of the user, gauge the effectiveness of the advertisements, and make the promotional materials shown to you more relevant.

You can consent to the use of your data to perform targeted advertising. You can choose not to receive interest-based advertisements at any point and can do this by changing your cookie preferences in your browser or by using on-site cookie management tools or by contacting us directly through a privacy request. This is to note that when one opts out, they do not do away with advertisements, but they are likely to be subject to fewer personalized advertisements. We also assure you of being responsible in the way we deal with your information and to the relevant laws protecting your information.

INTERNATIONAL TRANSFERS

The personal data that is held by you can be moved to, stored in, or processed in another country that does not necessarily belong to your home country where Radium Care PVT LTD, its affiliates, or service providers to which it is reputed to be dedicated. Such nations might not necessarily have similar laws on data protection as those in your home jurisdiction. These international transfers are required in order to serve our international activities, deliver products and services at enhanced efficiency and to maintain similar customer experiences all over the world.

Radium Care PVT LTD ensures that your personal information is safeguarded when moving to foreign countries. We use reasonable protection laws like contractual data protection agreements, standard contractual clauses, and other mechanisms which are known and legally accepted to be used to provide protection of your data in a secure way and conforming to the relevant privacy laws. Whether it is the location of your information that has been processed or not, we offer uniform data security, confidentiality and integrity to prevent unauthorized access, abuse or even disclosure of your personal information.

HOW WE PROTECT PERSONAL INFORMATION

Radium Care PVT LTD upholds high administrative, technical and physical security measures to ensure that your personal information is not accessed, lost, misused, altered or disclosed to any third party. Administrative barriers consist of internal policies, training of employees, and limited access based on job duties. The technical safeguards include secure servers, encryption, firewalls, access controls, and monitoring systems, which are meant to guard the data that is stored in electronic form. Physical security measures are restricted access to offices and data centers, as well as secure storage. Our security practices are current and regularly reviewed to match the industry standards and changing threats. Although no data transmission structure, as well as data storage, can be assured of being 100 percent secure, Radium Care PVT LTD will ensure that it undertakes reasonable and appropriate steps to ensure its personal information is safeguarded and respond promptly to any alleged data security breaches.

HOW LONG WE RETAIN PERSONAL INFORMATION

Radium Care PVT LTD will maintain personal information, which shall not exceed the reasonably appropriate duration to accomplish the intended reasons that it was collected. This comprises of offering products and services, serving customers, fulfilling legal and regulatory requirements, addressing disputes, enforcing agreements and supporting legitimate business conduct. Retention can be either long or short, depending on the kind of information and the nature of your affiliation with us and legal requirements. As soon as we do not need the personal information, we safely delete, or anonymize it, or dispose of it based on our data retention policies and legal requirements. We also periodically check the retained information to make sure it is not stored unnecessarily and that storage does not occur improperly, insecurely, and in a manner that does not align with regulatory requirements.

CHILDREN’S PERSONAL INFORMATION

The products, services, and online platforms by Radium Care PVT LTD are mostly targeted at a general audience and do not target children younger than 13. We are not aware of collecting, using, or disclosing personal information of children under 13 years of age. In case we realize that such personal information has been taken about a child without seeking the proper parental consent we will ensure that we remove such information within our records. In case the parents or legal guardians feel that a child has entered personal information within Radium Care PVT LTD, they may communicate with us and we will be able to probe and act accordingly. We consider the protection of the children privacy to be important and we are bound to abide by any applicable laws and regulations as far as the protection of the children data is concerned.

Force Act:

Radium Care might fail to deliver the products in the instance of Force Act, which is in extraordinary circumstance. In this instance, the Users should contact the Service Provider in respect of the resolutions. The use of Web sites or Sales Channel does not entitle Radium Care to any damages.

Advertisements and Linked Websites:

Radium care is not liable to representations or the contents in the third party websites.

It is the duty of the User to ensure that the facts provided by the advertisers or the content provided by the linked websites are genuine and full.

The sites that are connected are not controlled by Radium Care and Radium Care does not control the contents of the sites or its modifications.

Right of Refusal:

Radium Care has the privilege to decline on service without prior notice.

User registration can be suspended or terminated in case User violates this User Agreement, or Radium Care cannot confirm the information about the User.

This Agreement shall forbid users to perform illegal activities or communications such as but not limited to.

Right to Cancel:

The users will submit correct information to Radium Care, and Radium Care will have authority to cancel products in case of unauthorized or incorrect information.

Users will never have Radium Box being liable to cancellations due to suspected fraud.

False Calls and Fraudulent Services:

Radium Care does not request sensitive information or money transfers on Users and the User is encouraged to disclose such requests to Radium Care.

UPDATES TO OUR PRIVACY POLICY

Radium Care PVT LTD can revise this Privacy Policy occasionally to meet the changes in our business practices, legal regulations, technology, or data protection requirements. In case of any update, the updated Privacy Policy will be displayed in our websites with the updated date of effect. We urge you to consider this policy on a regular basis to be updated on the way we are collecting, using, and handling your personal information. Further accessing of our websites, products or services beyond the revision dates will be considered acceptance of the new Privacy Policy. As we are legally obliged, we can give extra notice or ask permission of material changes to the processing of personal information.

HOW TO CONTACT US

If you have any questions or concerns about our Privacy Policy, please contact us at:

Radium Care PVT Limited

Address: Harmony Mall, Goregaon (W), Mumbai - 400 104

Phone: +91-84343 84343

Email: [email protected]